Find answers to common questions
Simply browse our products, select the Litter-Robot 4 configuration you want, choose your color, and click "Buy Now." Follow the checkout process to complete your purchase. You'll receive an order confirmation email immediately.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and financing options through Affirm for qualified customers.
Contact us immediately at Contact Us. We can modify or cancel orders that haven't shipped yet. Once shipped, you can return the product within our 90-day return period.
Orders are processed within 1-3 business days and typically arrive 3-7 business days after processing. You'll receive tracking information once your order ships.
Yes! We offer free standard shipping to the contiguous United States (excludes Alaska, Hawaii, and Puerto Rico).
Currently, we only ship within the United States. International shipping is not available at this time.
Yes! The Litter-Robot 4 is designed for multi-cat households and can accommodate up to 4 cats comfortably.
The Litter-Robot 4 is suitable for cats 5 pounds and up. It's designed to comfortably accommodate large cats, including those over 20 pounds.
No special litter required! The Litter-Robot 4 works with any clumping cat litter. We recommend clay-based clumping litter for best results.
For a single cat household, typically every 7-8 days. For multiple cats, you may need to empty it more frequently. The Whisker app will notify you when it's time to empty.
We offer a 90-day satisfaction guarantee. If you're not completely satisfied, return it within 90 days for a full refund. See our Return Policy for details.
Yes! All Litter-Robot 4 units come with a 1-year manufacturer warranty from Whisker. See our Warranty page for complete details.
Contact our customer service team at Contact Us with your order number. We'll provide a return authorization and prepaid shipping label.
No! Setup is simple and takes about 5-10 minutes. The unit comes with clear instructions, and you can watch setup videos on the Whisker app.
No, WiFi is optional. The Litter-Robot 4 works perfectly without WiFi, but connecting to the Whisker app provides real-time monitoring, weight tracking, and notifications.
Most cats adapt within a week. Tips for helping your cat adjust:
If your cat doesn't adapt after 90 days, return it for a full refund.
Catronix is an authorized reseller and certified partner of Whisker products. We specialize in providing premium automated pet care solutions with excellent customer service.
Yes! All our products are 100% authentic Whisker-manufactured products, covered by the full manufacturer warranty.
Visit our Contact page for email, phone, and live chat options. We're available Monday-Friday 9 AM - 6 PM EST.
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